Ashbourne LLC wants you to be satisfied with the curtains you receive. If you are not happy with your purchase, you may request a return or refund in accordance with the policy below.
- Return Period
You may submit a return request within 30 days of receiving the item. Return requests made after this period may not be accepted, unless otherwise required by applicable law.
- Return Conditions
Returned items must be unused and, whenever possible, include the original packaging and accessories. The curtains must be free from obvious stains, damage, signs of use, or other issues caused by the customer that would prevent resale.
Please contact us promptly for verification if the item has quality issues, was damaged during shipping, or differs significantly from your order.
- Returns for Non-Quality Reasons
If you wish to return an item for reasons unrelated to quality—such as personal preference, incorrect size selection, or the color or style not meeting expectations—please contact us for confirmation before returning it. In such cases, the buyer is generally responsible for the return shipping costs.
- Quality Issues
If the item has quality issues or sustained obvious damage during shipping, please contact us and provide your order details along with relevant photos. Once verified as a quality or shipping-related issue, we will arrange for a return, exchange, or refund based on the specific circumstances.
- Refund Processing
We will process the refund after receiving and inspecting the returned item. For eligible orders, the refund is typically initiated within 3–5 business days of confirming the return.
The actual time it takes for funds to appear in your account may depend on the processing times of your bank, credit card issuer, or payment service provider.
- Items Ineligible for Return
Refunds may not be available for items that have been washed, damaged, stained, or rendered unsellable due to customer actions.
We will contact you regarding the specific situation if a returned item does not meet the return requirements.
- How to Request a Return
To request a return, please contact us using the details provided on our website and include your order information, the reason for the return, and necessary photos of the item. Returning items without prior confirmation may delay or affect the processing of your return. Email: [email protected]
Return Address: 7600 Ambergate Pl A207, Riverside, CA 92504